Willow Starcom has been providing hardware and software support to thousands of customers across the UK for more than 20 years. Our experienced and knowledgeable team understand the issues that may disrupt your business and our clients rely on us to keep their equipment fully functional, minimising down time and benefiting their business as a whole.

Key benefits of our Hardware and Software Support Agreements include:

• Nationwide coverage
• 24 hour cover, 365 days a year
• Access to our In-house Helpdesk facility
• A comprehensive range of Service Level Agreements
• Management Information Reports from our Service Management System

Hardware Support

Our expertise in hardware infrastructure support is first class. Whilst we support an extensive range of IT products, devices and peripherals, it is our abilities in the high end server and storage arena where we excel, supporting a wide range of servers, tape drives and tape libraries, DAS, NAS and SAN storage arrays and ISCSI and fibre channel infrastructure products. We are recognised within the industry for our service expertise in these areas. We work closely with manufacturers such as ADIC, Brocade, Dot Hill, Dell/Equallogic, EMC, Fujitsu, HP, IBM, Microsoft, Overland Data, QLogic, SpectraLogic and Tandberg Data.

In addition to the standard benefits included in all of our Support Agreements, Hardware Support includes:

Software Support

As everyone knows, it’s not just hardware that can cause problems. In any IT infrastructure a complex variety of software applications and utilities combine together to give you the resources you need to manage your business.

Features specific to our Software Support Agreements include:

Our hardware and software Support Agreements can be taken independently but many of our clients choose a combination of hardware and software support giving them the peace of mind that whatever the issue, Willow Starcom will resolve it as soon as possible and within the agreed SLA.

• A comprehensive range of Service Level Agreements
• Management Information Reports from our Service Management System